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Our complaint resolution process is designed to ensure fast and efficient resolution of your issue at the first point of contact. While we always aim to provide you with the best customer service, we understand that there will be times when you may wish to express dissatisfaction with our products, services, staff or policies.

If you have a query related to our products, services or policies please go through our FAQ section, where you will find answers to the most common questions asked by our customers. Hopefully, you will find the answer to your query, but if you don’t, please feel free to contact us and we promise we will do our best to resolve your concern.

About missing item, wrong item, defective item, item problems, etc., please contact our after-sale team via

For wholesale enquiry, please contact our wholesale team via

For affiliate program, please contact our marketing team via

Live Chat: Please find “Live Chat” icon at the right top of every page to start a chat (Mon – Fri. 9:00-18:30 / 20:30-3:30 GMT+8)

Customer care service number: +1-888-505-5651 or 1-888-437-9409(Mon – Fri. 9:00-18:30, GMT+8)